Privacy Policy

At Qcast, we highly value your privacy and the protection of your personal data. This privacy statement explains what data we collect, why we process it, how we protect it, and what rights we have under the General Data Protection Regulation (GDPR).

1. Who are we?

We are Qcast, a network company specializing in the design, implementation, and management of IT infrastructures. Our management process is supported by a custom-built platform (portal), where customers can create an account to monitor their networks and network equipment. If you have any questions about this privacy statement, please contact us:

  • Technical Support: support@qcast.nl
  • Security Officer: legal@qcast.nl

2. What data do we collect?

Qcast collects and processes two categories of data:

a) Technical network data, which may include (but is not limited to):

  • Network addresses (e.g., IP or MAC addresses)
  • Network login attributes (e.g., timestamps, session data)
  • Network flow data (e.g., source and destination of traffic)
  • Security-related logs and event information


This data is collected automatically to support network monitoring, anomaly detection, and performance optimization. Qcast designs its systems to avoid collecting data that directly identifies individuals.

b) Personal data you provide, when creating an account on our platform, including:

  • Full name
  • Email address
  • Phone number*
  • Profile picture*

(*Optional fields depending on your use of the platform.)
This personal data is used to create and manage your account, provide access to our services, and support communication with you as a user.

3. Why do we collect your data?

We collect and process this data for the following purposes:

a) Technical network data is used to:

  • Detect and respond to unusual network activity or potential security threats
  • Generate alerts that may indicate misconfigurations or malicious behavior
  • Provide recommendations to improve network performance and efficiency


b) Personal data you provide is used to:

  • Contact you in case of incidents or escalations related to your IT infrastructure
  • Communicate with you about your account and the services we provide
  • Qcast only processes personal data that is necessary and relevant for fulfilling these purposes.

4. Legal basis for processing

Qcast considers the technical network data it processes to be non-personal, as it does not directly identify any natural person. Therefore, this data generally falls outside the scope of the General Data Protection Regulation (GDPR).
However, Qcast also processes certain personal data that you provide when creating an account or using our platform. We process this personal data based on the following legal grounds:

  • Performance of a contract: Managing your IT infrastructure through our platform is a service that requires the processing of your data to provide access, support, and functionality.
  • Legitimate interest: It is in both your interest and ours that we are able to contact you in the event of technical incidents or escalations to ensure the continuity and security of your services.

Qcast ensures that all personal data is processed in line with GDPR principles, including data minimization, purpose limitation, and security.

5. How long do we retain your data?

We retain your personal data indefinitely as long as you use our platform. If you no longer wish for your data to be stored, you may request its removal by contacting support@qcast.nl. Upon request, we will assess and implement an appropriate solution. Certain data may be retained if required by legal or regulatory obligations.

6. Do we share your data with third parties?

No, we do not share your data with third parties. Your data is only accessed by authorized internal staff as required for platform functionality and support. Your data is never sold or shared for commercial purposes.

7. How do we protect your data?

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. These measures include:

  • Strict access controls
  • Secure data storage
  • Network segmentation
  • Monitoring and logging of system access

8. Your rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request information about the data we process about you.
  • Right to rectification: You can request correction of inaccurate data.
  • Right to erasure: You can request the deletion of your data.
  • Right to restrict processing: You can request temporary restriction of your data processing.
  • Right to object: You can object to the processing of your data.
  • Right to data portability: You can request your data in a structured format.

To exercise your rights, please contact support@qcast.nl.

9. Cookies and tracking

Our platform utilizes functional cookies to ensure its proper operation and enhance the user experience. These cookies are essential for the platform’s functionality and do not collect personal data or track user behavior. We do not employ tracking cookies for marketing or analytical purposes.

Additionally, when displaying interactive maps, map tiles are loaded from Carto, an external service provider. While we do not implement any tracking mechanisms, Carto may process data in accordance with their own privacy policy. We recommend reviewing their policy for further details: Carto Privacy Policy

10. Changes to this privacy statement

This privacy statement may be updated to comply with changes in laws and regulations or our services. The most recent version of this statement is always available on our website.

If you have any questions or concerns about this privacy statement, please feel free to contact us using the contact details provided above.